Terms & Conditions 123av – The Complete Guide for Malaysian Players

Welcome to 123av, the online betting platform dedicated to Malaysians. These Terms & Conditions constitute a legally binding agreement between you as the user ("Member" or "You") and 123av ("Platform", "We", or "Company"). This document governs all aspects of your use of the 123av platform, including but not limited to account registration, deposits, withdrawals, bonus usage, and participation in any games or betting activities.

By clicking "Register", "Agree", or by continuing to use any part of the 123av platform, you expressly and irrevocably confirm that you have read, understood, and agreed to be bound by all terms, conditions, policies, and guidelines contained in this document and all documents referenced herein.

These Terms & Conditions are to be read together with the 123av Privacy Policy and Responsible Gaming Policy, all of which form part of the overall agreement between you and our platform. In the event of any conflict between these documents, these Terms & Conditions shall prevail.

To register and use 123av's services, you must meet all of the following eligibility criteria without exception:

• You must be at least 21 years old on the date of registration.
• You must be a private individual, not a company, organisation, or corporate entity.
• You are not on 123av's prohibited list or any relevant authority's exclusion list.
• You are registering in your own name and not on behalf of any other person.
• You are not using a VPN, proxy, or any other method to conceal your actual location at the time of registration.

Each individual is only permitted to register one (1) account only at 123av. Registering multiple accounts under the same individual is strictly prohibited and may result in the freezing or closure of all associated accounts, including forfeiture of all balances and bonuses without compensation.

The information you provide during registration must be accurate, current, and complete. You are solely responsible for keeping your account information up to date. 123av is not liable for any losses arising from inaccurate or outdated information provided by the member.

All financial transactions on 123av are conducted in Malaysian Ringgit (RM / MYR). 123av supports the following payment methods for the convenience of Malaysian members:

All withdrawal requests will be processed to the account or e-wallet registered under the same player's name with the 123av account. 123av does not process withdrawals to third-party accounts under any circumstances. This is a security measure to protect our members from fraud.

123av reserves the right to request identity verification (KYC — Know Your Customer) before processing withdrawals exceeding RM5,000 within a 24-hour period. The KYC process involves submitting a copy of your identification card and proof of the payment method used.

123av offers a variety of bonuses and promotions from time to time to reward our members. All bonuses are subject to the wagering requirements specified for each promotion. The general terms applicable to all 123av bonuses are as follows:

• Welcome bonus is subject to wagering requirements 20x bonus value received before a withdrawal is permitted.
• Each account, IP address, phone number, and payment method is eligible to receive the welcome bonus once only.
• Bets placed on football, badminton, and live sports count 100% towards the bonus wagering requirement.
• Bets placed on slots count 100%, while Roulette games count 10% only towards the wagering requirement.
• Weekly cashback bonuses are credited every Monday and must be used within 7 days from the date of crediting.
• 123av reserves the right to void any bonus if there is evidence of misuse, fraud, or any attempt to exploit the bonus system.

123av promotions are for entertainment purposes only and should not be interpreted as a guarantee of winnings. 123av reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

All bets placed on the 123av platform — whether on Malaysia Super League football, EPL, badminton, Roulette, E-Sports, Virtual Sports, Jackpot, or any other game — are subject to the following general rules:

• Confirmed bets cannot be cancelled by the member. Please review carefully before confirming each bet.
• In the event of a technical issue disrupting a match or game, 123av reserves the right to void affected bets and refund the stake amount to the member's account.
• Betting outcomes determined by the 123av system are final and non-disputable, except in cases of clearly proven technical error.
• Any attempt to exploit vulnerabilities in the odds system, use automated assistance software (bots), or engage in any form of fraud will result in immediate account closure.
• Maximum bet limits vary by game type and membership tier. Current limits can be found on each game's page.

For progressive Jackpot games, outcomes determined by the independently audited RNG (Random Number Generator) system are final. 123av ensures all jackpot games use a fairness-certified RNG, and no party — including 123av management — can alter or predict game outcomes.

123av reserves the right to suspend, restrict, or close any member's account at any time, without prior notice, under the following circumstances:

• Violation of any term in this 123av Terms & Conditions document.
• Multiple account registrations by the same individual.
• Suspected or confirmed fraud, money laundering, or any other illegal activity.
• Use of false information or fraudulent documents during registration or the KYC process.
• Any attempt to hack, attack, or disrupt 123av systems.
• Failure to submit the required verification documents within the specified timeframe.

If your account is closed due to a terms violation, 123av reserves the right to forfeit any balances, bonuses, or winnings held in that account. Any active bets at the time of closure will be voided.

Members may also request to voluntarily close their own account at any time by contacting the 123av support team. Voluntary closure requests will be processed within 24 hours.

123av takes the protection of members' personal data seriously. All personal information you provide is secured with 256-bit SSL encryption and stored in accordance with international data security standards. We will not sell, transfer, or disclose your personal information to third parties without your consent, except as stated in our Privacy Policy.

Information collected by 123av includes full name, national identification number, phone number, email address, and payment details. This information is used solely for identity verification, transaction processing, service communications, and compliance with applicable legal requirements.

The 123av platform is provided "as-is". While we make every effort to ensure the platform operates smoothly 24/7, 123av makes no guarantee that it will always be free from interruptions, technical errors, or external disruptions beyond our control.

123av is not liable for any direct, indirect, incidental, or consequential losses that may arise from:

• Platform disruption or unavailability due to technical maintenance or external interference.
• Losses incurred as a result of betting decisions made by the member themselves.
• Unauthorised access to a member's account resulting from the member's failure to keep their password secure.
• Delays in transaction processing caused by third parties such as banks or e-wallet providers.

123av's maximum liability to any member under any circumstance is limited to the total amount deposited by that member in the 30 days preceding the claim.

123av is committed to responsible gambling practices. We believe that betting should remain a form of entertainment, not a source of financial stress or personal hardship. With that in mind, 123av provides the following tools to help members manage their gambling habits:

• Daily / Weekly / Monthly Deposit Limit: Members can set a maximum deposit limit allowed within a given period.
• Loss Limit: Set a maximum loss limit before your account is temporarily blocked.
• Self-Exclusion (Cool-off Period): Members may choose to suspend their account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Option to permanently block your account if you feel you need additional support.

If you or someone you know is showing signs of a gambling problem, we encourage you to seek professional help. 123av supports responsible gaming initiatives and works with organisations that provide assistance to those in need.

123av reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the 123av platform.

We will endeavour to notify members of material amendments via email or in-platform notifications. However, it remains the member's responsibility to review these Terms & Conditions periodically. Continued use of the 123av platform after any amendments are published constitutes acceptance of the revised terms.

If you have any questions about these Terms & Conditions, or need clarification on any section, please contact the 123av support team via:

• Email: support@123av-vip.com
• Live Chat: Available 24/7 on the 123av platform
• WhatsApp: Number available after logging in to your account