At 123av, your privacy is not merely a legal obligation — it is one of our core values. This document clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
Welcome to the 123av Privacy Policy. This document is published by 123av ("Company", "Platform", "We") and applies to all registered members, visitors, and users of the 123av platform in Malaysia. This Privacy Policy outlines our commitment to protecting your privacy and personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
123av understands that entrusting your personal data to any online platform is a decision that should not be taken lightly — and neither do we. Every policy and procedure we apply to personal data is designed to give you complete confidence that your information is in safe hands.
Important Note: By registering for or using the 123av platform, you expressly consent to the data collection and usage practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
This Privacy Policy may be amended from time to time to reflect changes in our operations, legal requirements, or industry best practices. Members will be notified of any amendments via email or in-platform notification, and the date of the latest revision will always be displayed at the top of this document.
123av collects your personal data through various interaction points — during account registration, while you use the platform, and when you contact our support team. Below is a detailed breakdown of the data we collect:
| Data Type | How It Is Collected | Requirements |
|---|---|---|
| Full name | Registration form | Mandatory |
| National Registration Identity Card (NRIC) Number | KYC Process | Required for withdrawals |
| Date of birth | Registration form | Mandatory (age verification) |
| Mobile phone number | Registration form | Mandatory |
| Email address | Registration form | Mandatory |
| Residential address | KYC Process | For withdrawals > RM5,000 |
We record the payment method details you use — including your e-wallet account names (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) and online banking details (Maybank2u, CIMB Clicks via FPX) — to process deposits and withdrawals. Full account numbers are encrypted and never stored in plain text.
As you browse and use the 123av platform, we automatically collect technical data such as your IP address, device type, operating system, browser type, pages visited, session duration, and betting history. This data is used for security, platform improvement, and usage pattern analysis.
123av uses your personal data only for legitimate purposes necessary to provide you with the best service as a member. These purposes are as follows:
123av not using your personal data for any purpose beyond those stated above without first obtaining your explicit consent.
123av does not sell, rent, or trade your personal data to any third party for their own commercial purposes. This is 123av's absolute commitment to all our Malaysian members.
However, there are limited circumstances in which 123av may need to share your data with certain parties, namely:
All third parties granted access to 123av data are bound by strict confidentiality agreements and are prohibited from using that data for any purpose other than what has been specified.
Where data needs to be transferred outside Malaysia for technical processing purposes, 123av ensures that an equivalent or higher level of protection than that required under Malaysia's PDPA is fully upheld.
Your personal data is stored on servers protected to the highest industry security standards. 123av employs multiple layers of technical and administrative security controls to keep your data protected at all times:
Your personal data will be retained for as long as your 123av account remains active, or for as long as necessary to fulfil the purposes stated in this Privacy Policy. Following account closure, data will be retained for a period of maximum 7 years for legal compliance and audit purposes, after which it will be securely deleted.
Your Responsibilities: Your account security also depends on the password you choose. Please use a strong, unique password and never share it with anyone. 123av will never ask for your password via email or live chat.
The 123av platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
The types of cookies used by 123av are:
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the 123av platform. For more information on managing cookies, please refer to your web browser's documentation.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you as a data subject have the following rights regarding your personal data held by 123av:
To exercise any of the rights above, please contact the 123av Data Protection team by email at privacy@123av-vip.com. We will respond to your request within 30 calendar days.
123av is a betting platform intended exclusively for individuals aged 21 years and above. We take the protection of children and young individuals seriously and do not knowingly collect personal data from anyone under the age of 21.
During registration, we collect your date of birth for age verification purposes. Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.
If you have reason to believe that a minor has registered on the 123av platform, please contact us immediately at support@123av-vip.com so that immediate action can be taken.
The 123av platform may contain links or integrations with third-party services — including game providers, Malaysian payment processors, and social media platforms. This Privacy Policy applies only to data collected directly by our platform.
123av is not responsible for the privacy practices of such third-party services. We encourage you to read and understand the privacy policy of each third-party service you use in the context of 123av.
Game providers integrated with 123av — such as PG Soft, Pragmatic Play, Habanero, Spade Gaming, JDB, and others — receive only encrypted session identifiers, not your full personal data. These integrations are managed through secure APIs with strict minimum data protection standards.
If you have any questions, concerns, or complaints regarding the 123av Privacy Policy or how we handle your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 72 hours for general enquiries and 30 calendar days for formal data subject rights requests.
This 123av Privacy Policy was last updated on 1 January 2026. This version supersedes all previously published versions of the 123av Privacy Policy.
Six core pillars of data protection that we practise every day.
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