There are a few possible reasons — your account may have been temporarily locked for security reasons, or your IP address may have been flagged as suspicious by the 123av system. Try logging in using a different internet connection (mobile data vs. Wi-Fi). If the issue persists, contact 123av customer support via live chat for immediate assistance.

First, wait at least 60 seconds as the OTP may be delayed due to network traffic. Make sure the phone number you registered is still active and has a good signal. Try clicking "Resend" and check that you haven't blocked SMS from new numbers. If the issue persists, use the password login option or contact 123av support.

Yes, you can log in to your 123av account from multiple devices simultaneously — for example, your phone and laptop at the same time. However, for your security, our system will send a notification whenever a new login is detected from an unrecognised device. You can manage active sessions and log out of specific devices in your account security settings.

To protect your account, 123av temporarily locks login access after 5 consecutive failed password attempts. The lock is lifted automatically after 30 minutes. If you need immediate access, contact 123av customer support via live chat with proof of identity to unlock your account right away.

Saving your password in a web browser is safer on your personal device than writing it down or reusing the same password everywhere. That said, always make sure your device is protected with a password or biometric authentication. Never save your 123av password in a browser on any shared device.